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Customer Services
01494 482044

Collect in StoreOrder online & collect in store

Free Delivery Over 120* UK Mainland Excl Highlands

Nonfumo Flue Systems Limited
Carousel House, Wycombe Road, Stokenchurch, Bucks, HP14 3RP, UK Mainland (Excl Highlands).

Phone: 01494 482044

Fax: 01494 216158

Email: sales@fluesystems.com

Web: http://www.fluesystems.com/

Buy Online, Call, or Collect. We are Located Just Off Junction 5 of the M40, Stokenchurch.

About Us This web site is owned and operated by Nonfumo Flue Systems Limited. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Nonfumo Flue Systems Limited
Carousel House Wycombe Road Stokenchurch Bucks HP14 3RP UK Mainland (Excl Highlands)
Phone: 01494 482044
Fax: 01494 216158
Email: sales [at] fluesystems [dot] com
VAT Registration Number 417 4250 70


Company number: <01894853>
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept card payments.

We accept Visa, Visa Debit, MasterCard, Mastercard Debit, UK Maestro, International Maestro, Solo, Electron, and Visa Delta. We do not charge for most items until they are ready to ship. Backordered items are not charged until they are shipped. Items that are manufactured to order are charged before commencement of manufacture. Drop ship items are charged immediately. If you do not wish to pay online, you may send your card information via phone, fax or by post.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Shipping charges are clearly displayed for each region on the shipping charges link on the left hand side of every page.

Free Delivery on Order over £100

We do not charge shipping on any order over £100 nett to UK Mainland (Excl Highlands) addresses.

Handling Charges

We make a small order handling charge of £2 + vat for any order less than £5 nett.
Delivery Schedule Whilst every effort will be made to deliver your order in a timely manner, we do not guarantee any delivery times. You agree that we will not be held responsible in any way for any charge incurred by yourselves in anticipation of delivery.

Any delivery times quoted on our site are for guidance purposes only, and are not a definitive delivery time.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

All purchases are screened for fraud. Should our fraud screening highlight an increased risk, your order will not be shipped. We will contact you to request an alternative payment method.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01494 482044 (International +44 01494 482044) or fax us on 01494 216158 or write to us at Carousel House Wycombe Road Stokenchurch Bucks HP14 3RP UK Mainland (Excl Highlands)
Privacy Policy Nonfumo Flue Systems Limited do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Returns Within 7 Days of Order
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. All goods returned should be in saleable condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please be aware that some goods sold on this site are not eligible for return - please see below for details.

Returns Up To 30 Days of Order
We accept goods for return within 30 days for a full refund, excluding any original cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. All goods returned should be in saleable condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Please be aware that some goods sold on this site are not eligible for return - please see below for details.

Returns After 30 Days of Order
We cannot normally accept goods for return after 30 days from order. Should you have goods beyond this period that you wish to return, please contact us, and we will try to assist you. Any goods that we do agree to accept for return beyond this period will be subject to a 20% restocking charge. All goods returned should be in saleable condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. Under no circumstances will good be accepted for return after 90 days from order. Please be aware that some goods sold on this site are not eligible for return - please see below for details.

Goods That Cannot Be Returned
Some goods in our store are not eligible for return. We have marked each item ineligible for return clearly on the product description. They include any items manufactured especially for you, and certain diemeters of chimney liner which have been cut to length for you.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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